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1 - The Joint Commission. (2015). Sentinel Event Data Root Causes by Event Type | 2 - Horwitz LI, et al. (2013)
Hospitalized patients rarely understand their discharge instructions. | 3 - Woolf SH, et al. (2013)
A neglected cause of preventable harm: Patients’ unvoiced health concerns.
JAMA Internal Medicine, 173(13): 1121–1122. | 4 - Aggregated total from multiple challenges attributable to communication breakdowns.