Our leadership team earned its experience delivering breakthrough applications for some of the most exacting clients there are. We've put that experience into the Conversation Machine™.
We help care teams be better communicators, on the phones and at the bedside, and help patients and caregivers be better informed.
We close the loop: real-time guidance, automated quality assurance, and training generated from identified performance gaps.
AI personas role-play as the real people your teams meet. Skills from sims transfer to the moments that matter.
ROSIE uses the Conversation Machine™ to listen on every call, provide personalized real-time guidance, classify the agent's performance gaps (knowledge, skill, or attitude), and route them to a personalized training sim built to close that gap. Every call scored, every gap trained.
ROSIE listens to the live call, compares against the agent's personal profile and scorecard, and surfaces the right prompt at the right moment. See the full animation on desktop.
We design and train AI agents - that interact by voice, by text, or as an embodied avatar - to answer questions, point people to the right next step, follow up, check in, and gather what your team needs. Our AI agents can also be trained to role-play as personas so learners can practice high stakes conversations.
The same agent answers a phone call, a text thread or a web chat. It listens, holds the goal of the conversation, and hands off to a person when it should.
For practice and for conversations where presence matters, the agent appears as a character people can see and respond to.
Our founding team has spent their careers building expertise in the areas that matter most to this work: effective communication, digital innovation, AI systems, and healthcare.
30 years designing and building digital innovation products with the world's most influential organizations - from Google and the Metropolitan Museum of Art to Disney and National Geographic. Faculty at Center for Digital Health at Brown University and Ariadne Labs at Harvard. Honored by the Obama White House as a designer transforming teaching and learning with digital innovation.
Internationally recognized scholar of patient-provider communication. Chair of Palliative Care at McGill University and former Harvard Medical School faculty. Developed clinician training programs for Mass General Brigham, Penn, Stanford, Cedars-Sinai, and NHS England. Longtime researcher and practitioner of digital simulation in clinical education.
Award-winning creative technology director on interactive projects with Google, Microsoft, Meta, Amazon, others. Expert in designing and building interactive user experiences with digital simulation, avatars, and AI. Former head of digital games at Unit9, one of the world's preeminent digital production studios.
25 years in innovation and creative technology as a technology strategist, architect, and technical director with dozens of major brands. Since 2020, specializing in conversational and agentic AI systems. Previously Technical Director at Unit9.
We built the Conversation Machine™ for one reason - every interaction is a chance to bring people closer to a solution, an answer, care, a brand, a colleague.
Contact centers. Training rooms. Hospitals. Storefronts.
Wherever your team has the conversations that matter, we help each one connect.
"Gooseflesh or a chill. An immediacy of awareness of the patient's situation. A sense of being part of a larger whole. A lingering feeling of joy, peacefulness, or awe."
That is how three physicians described "connexions," moments when a clinician and a patient truly meet. We named the company after it, because it is not an accident of personality, it can be designed for, and it is not unique to medicine.
